Privacy

Our privacy approach is based on collecting only useful business information, protecting call and lead records, and giving customers clear choices where laws require them.

Data we may process

Nexus can process account details, caller contact information, call recordings, transcripts, summaries, lead fields, and operational usage data.

Account and business profile data

Call and transcript data

Lead and follow-up records

How data is used

Data is used to provide the service, maintain records, improve workflows, support security, and respond to customer requests.

Service delivery

Support and troubleshooting

Security and audit needs

Privacy rights

Depending on location, users may have rights to access, correct, delete, restrict, or export personal information.

GDPR-style rights where applicable

CCPA/CPRA-style California rights where applicable

Retention and deletion support

Purpose-limited use

Access controls

Retention review

Vendor oversight

Security monitoring

Data request support